Roam privacy policy
Last updated: 10th December 2025
Roam (“we”, “us”, “our”) takes your privacy seriously. This Privacy Policy explains how we collect, use, and store your personal data when you visit our website, make bookings, or use our services.
By using Roam, you agree to the practices outlined below.
1. Data we collect
When you interact with Roam, we may collect the following personal data:
a. Booking and membership information
Name of adult(s) and child(ren)
Contact details (email, phone number)
Address or postcode (to verify Close to Roam membership eligibility)
Booking history
b. Payment information
Payment card details are processed securely via our payment provider.
We do not store full payment card details on our systems.
c. Website use and communications
IP address and device information
Emails and messages you send us
Newsletter sign-ups and preferences
2. How we use your data
We use your data to:
Process bookings and payments
Confirm and manage memberships
Communicate important information about sessions, changes, or cancellations
Send newsletters or marketing emails if you have opted in
Comply with legal obligations
We do not sell or share your personal information with third parties for marketing purposes.
3. Legal basis for processing
We process your data under the following legal bases:
To fulfil a contract (booking or membership)
With your consent (for marketing communications)
For legitimate interests (ensuring safe and efficient operation of Roam)
4. Data sharing
We may share your information with:
Our payment provider to process payments
IT service providers to maintain our website and booking system
Regulatory or legal authorities if required by law
We ensure that any third parties protect your data to the same standards we do.
5. Data retention
We keep personal data only as long as necessary for:
Managing bookings and memberships
Legal or financial obligations
Any other legitimate purposes
After this, personal data is securely deleted or anonymised.
6. Your rights
Under UK GDPR, you have the right to:
Access the data we hold about you
Correct inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at hello@roamcommunitycafe.co.uk
7. Cookies
Our website uses cookies to improve user experience and track anonymous website usage. Cookies do not identify individuals.
You can manage or disable cookies in your browser settings.
8. Marketing communications
We will only send marketing emails if you have opted in.
You can unsubscribe at any time using the link in the email or by contacting us directly.
9. Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful loss, access, or misuse.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Impact measurement and understanding barriers
For our Roam Free referral programme and other community initiatives, we may collect limited information about session attendance, postcode, and any barriers families experience (for example, transport, accessibility, or cost). This helps us to:
Monitor the reach and impact of our services
Identify and address barriers preventing families from accessing play sessions
Report to funders and supporters on how we are helping local families
Improve our programmes and ensure resources are directed where they are most needed
All data is stored securely and used only for the purposes above. Where possible, information is anonymised or reported in aggregate. Individual personal details are never shared without consent.
12. Contact us
For questions about this Privacy Policy or how we handle your data, please contact:
Email: hello@roamcommunitycafe.co.uk
Address: 64 Tyers Street, London, SE11 5AE